At Golf Essentials Shop, we’re committed to delivering premium golf equipment to players who demand performance and precision. Whether you’re a seasoned senior amateur or just starting your golf journey, our shipping and returns policies are designed to get you the right gear with minimal hassle.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve our global customers (excluding some Asian and remote regions):

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Recommended for time-sensitive orders

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Economical option for non-urgent deliveries

Returns & Exchanges

We understand that golf equipment is highly personal – what works for one player might not suit another. Our 15-day return policy gives you time to ensure your purchase meets your expectations on the course.

Eligibility Requirements

To qualify for a return or exchange, items must be:

  • Returned within 15 days of delivery
  • In original condition with all tags attached
  • Unused and free of any wear or damage
  • Packaged with all original protective materials (especially important for clubs and shafts)

Important Note on Non-Returnable Items:

For the protection of all customers, we cannot accept returns on:

  • Extra Stiff shafts (due to specialized flex specifications)
  • Individual & Wedge Shafts (custom cut items)
  • Any personalized or custom-ordered equipment

Step-by-Step Return Process

  1. Initiate Your Return:
    Email our customer service team at [email protected] with your order number and reason for return.
  2. Receive Authorization:
    We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Package Securely:
    Repack items using original packaging with all protective headcovers (for clubs) and tissue paper (for apparel).
  4. Ship Your Return:
    Send to our warehouse at:
    2549 Romines Mill Road, Fort Worth, TX 76104, USA

    Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (size, flex, or product):

  • Follow the standard return process above
  • Clearly state your desired exchange item in your initial email
  • We’ll process the exchange once we receive your return

Additional charges may apply for higher-value exchanges.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    – Credit Cards: 5-10 business days after processing
    – PayPal: 3-5 business days after processing

Original shipping fees are non-refundable except in cases of our error.

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return Request – Order #[Your Order Number]

Dear Golf Essentials Team,

I would like to request a return for my recent purchase (Order #[Your Order Number]).

Details:
– Item(s) to return: [Product Name, SKU if available]
– Reason for return: [Size/Fit, Performance, Damage, etc.]
– Preferred resolution: [Refund / Exchange for (specific product)]

Please provide return instructions and any additional information needed.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our customer service team handles returns with the same precision we apply to club fitting. Contact us at [email protected] for any questions.

Remember – while we stand behind every product we ship, the right equipment makes all the difference in your game. We’re committed to helping you find your perfect match.

The Golf Essentials Shop Team