At Golf Essentials Shop, we take as much care with your returns as we do when selecting premium golf equipment. If your purchase doesn’t meet your expectations, our straightforward return process ensures you’ll be back on the fairway with the right gear in no time.

Our Return Policy

We accept returns within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • Unused and free of any wear or damage
  • Packaged with all original protective materials (especially important for clubs and shafts)

Note on Custom/Specialty Items: For the protection of all customers, certain items cannot be returned:

  • Extra Stiff shafts (due to specialized flex specifications)
  • Individual & Wedge Shafts (custom cut items)
  • Any personalized or custom-ordered equipment

Step-by-Step Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Repack items using original packaging with all protective headcovers (for clubs) and tissue paper (for apparel).
  4. Ship Your Return: Send to our warehouse at:
    2549 Romines Mill Road, Fort Worth, TX 76104

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (size, flex, or product):

  1. Follow the standard return process above
  2. Clearly state your desired exchange item in your initial email
  3. We’ll process the exchange once we receive your return

Note: Additional charges may apply for higher-value exchanges.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable except in cases of our error.

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return Request – Order #[Your Order Number] Dear Golf Essentials Team, I would like to request a return for my recent purchase (Order #[Your Order Number]). Details: – Item(s) to return: [Product Name, SKU if available] – Reason for return: [Size/Fit, Performance, Damage, etc.] – Preferred resolution: [Refund / Exchange for (specific product)] Please provide return instructions and any additional information needed. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our customer service team handles returns with the same precision we apply to club fitting. Contact us at [email protected] for assistance.

Remember – while we stand behind every product we ship, the right equipment makes all the difference in your game. We’re committed to helping you find your perfect match.